Complaints, Feedback and Suggestions Policy
We welcome all feedback and wherever possible look to take your suggestions on board. We are committed to providing you with the highest standard of dentistry possible but recognise that from time to time things may not go as you would have wished. If for any reason you are dissatisfied with any aspect of your care and treatment at EH Dental Care please let a member of our team know immediately.
We will aim to resolve any issue quickly and effectively. Wherever possible we will do this immediately for you.
If you are not in the practice and you wish to make a complaint or raise a concern, simply contact our reception team in the first instance and let us know about your situation. Our reception team will put you in touch with our team member whose role it is to resolve complaints, concerns or problems as rapidly as possible.
For the full copy of our complaints procedure please contact Reception.
In the unlikely event of us not being able to resolve an issue regarding NHS Treatment to your satisfaction you can contact:
NHS Lothian Complaints Team
Waverley Gate
2 – 4 Waterloo Place
Edinburgh,EH1 3EG
Telephone: 0131 536 3370
In the unlikely event of us not being able to resolve an issue regarding Private Treatment you can contact the Dental Complaints Service ( part of the General Dental Council )
The Dental Complaints Service
Stephenson House
2 Cherry Orchard Road
Croydon CR0 6BA
Telephone: 020 8253 0800
Email:info@dentalcomplaints.org.uk
Web: dcs.gdc-uk.org